Send an Email to GuatemalaReservations.com:

Submit

FAQ

+ What are your hours?

8:00 am – 6:00 pm

+ What is your phone number?

+ (502) 5212-3943

+ What is your Email?

Nancy@GuatemalaReservations.com
Click on the Email icon (envelope) at the top left of this page or go to the Contact page to quickly and easily send an email through this website.

+ What is your Payment Policy?

Payment Policy:
Reservations and costs are not guaranteed until pre-payment has been received.

I can offer 4 payment options:
1. Send a personal check (in US Dollars) – No extra fee but it takes up to 10 days to receive on this end.  Your reservation date must no less than 45 days in advance for this option.
2. Bank transfer – Usually takes around 3 days. + $25 to total + verify with your bank if they add charges on your end.
3. PayPal payment – Immediate and secure. Add 5% to total for the processing fee.
4. Credit Card –  Immediate and secure with direct secure link. Add 10% to total for the processing fee.

Your pre-payment implies that you understand and agree to the cancellation policy below.

+ What is your Cancellation and No-Show policy?

Cancellation and No-Show Policy:
Any changes to your itinerary made while traveling in country are subject to extra charges.
No refunds or credits may be available.
No refunds will be guaranteed if cancelled 30 days or less before the beginning of your planned itinerary.
Cancellations made more than 30 days in advance MAY receive a full or partial refund MINUS a service fee.

All flight tickets to Tikal are NON-REFUNDABLE, NON-TRANSFERABLE once purchased.
A date change MAY be allowed by the airline for an additional fee at the discretion of the airline.

Management and responsibility:
Guatemala Reservations and Travel Assistance (GRTA) acts only as an agent and neither GRTA nor any employee or appointee nor any other person, party or organization or agency collaborating with it is or shall be responsible or liable for any injury or loss, accident or damage, delay or deviation or curtailment, howsoever caused or arising or the consequences thereof, which may occur during any part of the travel or program or during such free time as persons may elect to spend independently on tour; except to the extent of GRTA’s direct negligent acts or omissions.

GRTA reserves the right to make changes to the itinerary if it is in the best interest of those traveling due to unforeseen circumstances.

Cancellations must be submitted in writing (email); the date such notification is received and by Guatemala Reservations and Travel Assistance (GRTA), is the cancellation date. In the event the passengers fail to travel because of an event of force majeure, including but not limited to, war, terrorism, or threats of terrorism, State Department advisories, strikes, bad weather, natural disasters, loss of luggage, etc., GRTA will not guarantee any refund but will work with participants if there are any costs that can be refunded.

Participants are advised, and strongly encouraged, to purchase travel insurance to cover any non-refundable costs.

Your pre-payment implies that you understand and agree to the cancellation policy.

+ What is Guatemala’s climate?

Guatemala has 2 basic seasons – dry (verano/summer) and rainy (invierno/winter)

The dry season is approximately mid-October to mid-May while the rainy season starts mid-May to mid-October. The dry season has day time temperatures in the 70/80’s and always cools down at night in the 60’s or so.  The rainy season is typically the same temperature with increasing afternoon clouds and a strong late afternoon/early evening rain shower, flooding streets and drenching the fields. The rains stop in the evening and life continues on!

Temperatures are quite temperate year round. Light weight pants and shirts during the day with a sweater or light jacket in the evening.

Highlands areas can get quite cool at night, especially Dec. – Feb. and it can be quite hot and humid all year in the Tikal area and the coastal areas.

CURRENT GUATEMALA WEATHER

+ What are Guatemala’s holidays?

Guatemala celebrates many holidays throughout the year. Each village and town has their own patron saint and the are constant smaller church celebrations almost daily! Not a day will go by without hearing the typical firecrackers or larger “bombas” indicating a celebration close by.

The Easter season is a very special time in Guatemala, especially in Antigua with weekly processions from Ash Wednesday through Easter Sunday, culminating in the Easter week (Palm Sunday to Easter Sunday) processions – the largest Easter Celebration in North America – when elaborate and colorful carpets “alfombras” made from flowers and colored sawdust line the cobblestone streets of Antigua. This is a special and busy time in Antigua with hotels selling out. Advance planning always best!

Photos of Guatemalan “Alfombras:” Street Decorations for Holy Week

+ What is Guatemala’s currency/money?

The local currency in Guatemala is the “Quetzal”, named after the National bird (Q). The exchange rate varies and the banks always give less than the International exchange rate (.10 or so less).  http://coinmill.com/GTQ_USD.html

The airport banks give a very bad rate, more than 1.00 less than banks on the main towns. It is advised to bring a credit card, debit card and US Dollars – but in small denominations (for tips and changing at the bank). US Dollars can NOT be torn, tattered or stained – banks and businesses will not accept bills that are old or used. There are many ATM machines around the country. Make sure you have notified your credit card company that you are traveling to Guatemala!

*** NOTE: Credit Cards often carry an extra surcharge of up to 10%. Many businesses and restaurants absorb the charge, but ask first.***

+ What is the Airport Departure Tax?

The airport departure taxes have been included in your airline ticket. If you are flying domestically, there may be a small departure tax of Q20. or $3.

Leaving Guatemala by land should not incur any fee, but there are entrance fees on the other side depending on the country you enter!

+ What about tipping/propinas?

Tips are not required but they are certainly appreciated. Tip amounts depend on your tipping habits and quality of service received. Guatemalans are proud of their work and with low salaries depend on your “propinas.” Drivers, restaurant and hotel staff will accept your US Dollars or Quetzals.